Parkgate Estate Agents Richmond - AllAgent Awards Shortlist

Industry insights

Shortlisted for the allAgent Customer Experience Best Estate Agent in Richmond for 2021

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Hot on the heels of the hat trick of awards for our brilliant team in September, we’ve been shortlisted for this year’s allAgent Awards as Best Estate Agent in Richmond for Customer Experience for both sales and lettings.

James Bennett won the Gold award, Klaudia Osiecka won the Silver award and Susie Hart took the Bronze for a clean sweep in Richmond for lettings in 2021. The allAgent People Awards for Outstanding Customer Experience are awarded every year across the UK to people who gain an exceptional level of customer feedback.

Whilst we don’t chase awards it is quite brilliant to be recognised within the estate agent sector for the service we provide. The three team awards are a welcome addition to the twelve Best Agent allAgent awards we have won over the last three years.

A Family Business Since 1976

Since we started in 1976, we have always put our clients at the centre of everything we do. Our focus on delivering an outstanding customer experience has been recognised many times, achieving awards for best letting agent 8 times in a row and having achieved an overall 5-star rating on the allAgent site thanks to 305 5-star reviews left by our customers.

Our allAgent scores of 98.5% valuation accuracy and a 98.5% fee satisfaction rating and an amazing 99% of customers would recommend us says a lot about the dedication of our brilliant team.

Awards that Recognise Great Service

allAgent’s is the UK’s largest customer property review website, and their free awards platform provides a unique opportunity for estate agents and their teams to be recognised for the level of service they achieve.

Essentially everyone on the allAgent’s directory can be automatically entered into the awards and scored on the quality of the reviews left by their customers. The sheer scale of the awards makes it the ‘UK’s largest free customer awards scheme for the property industry’.

We’ll Keep You Posted

The awards are taking place on the 12th November in London. We have everything crossed and hope to add to the tally already won by our three team members. We will keep you posted on how we do.

To find out about our services, location and experience our brilliant team for yourself, please get in touch with Parkgate Estates on 0208 940 2991.

GOOGLE REVIEWS

Twickenham Services
09:03 06 Feb 25
Great communication and customer service from Daisy makes our job much easier. Parkgate estate agents are always a pleasure to deal with.
Stuart Smallwood
11:01 03 Feb 25
Valeriya M
07:45 28 Aug 24
Thank you to the Park gate team for a smooth process, always on the spot and available to help.
Sarah Druce
13:51 06 Aug 24
It is a pleasure to work with Parkgate. They have supported us all the way through from booking our initial viewing all the way through to managing the rental we are in now. Mark Langham was so quick to help us with our application, provide feedback from landlord on our approval, and get us through the process to secure the tenancy.

Jonathan is our managing agent, and he regularly check in to see how things are going and are quick to respond with any issues. They have also scheduled maintenance and painting for us and have made recommendations and advocated on our behalf to the landlord for additional maintenance and improvements.
Gergana Filipova
11:43 01 Aug 24
Mo Stenhouse
10:12 01 Aug 24
I've used Parkgate in Richmond for over 15 years now. They have always found excellent tenants for my properties. They never fail to be friendly, supportive and very professional. Any queries or concerns I may have are instantly responded to. Can highly recommend them.
Анна Гущесова
09:44 30 Jul 24
I cooperate with the agency as a tenant and completely pleased with the service of its agents. They are always ready to help with any property issue as soon as possible, promptly reply and react to any kind of enquiry. Special thanks to Jola for her pleasant communication style!
Erol Morgül
04:43 27 Jul 24
We purchased a house recently with Parkgate by a perfect service. I was in contact with Jonathan and Klaudia who are really professionals. They were easy to reach, fast acting and especially fair and honest. They were so straight forward that we managed the completion within a very short period. I reached them so easy whenever I need to talk over the phone or in person. I will never forget Klaudia’s good luck to us at the first viewing of property. We decided to buy at that first day and all was done so fast. They carried out all paper works so smooth and clear. I would highly recommend Parkgate. Thanks again to Jonathan and Klaudia.
KGuys Guys
18:14 26 Jul 24
I live in St Margarets road Parkgate is the one of the absolute greatest estate agents. I'd like to thank you to Susie and Jola for all your help these past few months. Your hard work helped me to get my dream home, and I couldn't be more grateful or excited about milestone. Thank you again for all your care and attention. You guys are the best!
Ben Shore
17:00 26 Jul 24
Really pleased with Parkgate. They manage my flat in Richmond. Because they're local they actually visit the flat regularly and use trusted local suppliers to deal with issues / maintenance etc. I find they are a reliable and easy agency to deal with, which reduces stress. Strongly recommend!
Emre Ovacık
08:38 01 Sep 23
Very responsive, informative and always kind people. We didn't have much time, but they helped us with creating some time in their agenda and squeezing us in. We rented our place just in time, thanks to them.
Branka Obradovic
12:21 22 Feb 23
Parkgate has been my agent of choice for a number of years now and has secured good tenants for my properties. They are hard working, respond in a timely manner and best of all are always friendly rather than aggressive or overbearing, which is the case with many of their competitors.
Jorge Rodriguez
15:01 02 Feb 23
Excellent service throughout.
We rented a property that they manage for 4 years.
Parkgate team is very professional and approachable. Way better than dealing with a big agency, they offer a more personal approach, always available and willing to solve any issues.
From the tenancy agreement to handing the property back, it has been a real pleasure working with them.
Catherine Brown
12:16 30 Aug 22
I have had an eight year relationship with Parkgate, in fact they originally sold my flat to me 12 years ago in Putney. Their service and professionalism is unrivalled. They managed the leasing of my flat from 2014 and assisted me to negotiate the successful sale just now in 2022. Chris has been there throughout with an open door and no request too trivial to assist. Klaudia negotiated my sale and worked with amazing tenacity throughout. I would not hesitate to recommend Parkgate to anyone in the Putney/Richmond area, they know their stuff.
Ali Champkins
10:16 31 Jan 22
We have had a wonderful experience with Parkgate and would highly recommend them. Chris was brilliant on the valuation - what we liked is he was totally honest about our chances of selling and gave us the positives and negatives about our property (such as facing a council estate!). Other agents tend to just gush over the good bits which is great, but actually not that helpful.

The selling process was great - we were given good feedback from the viewings and got the price we wanted within about 8 weeks.

We really have nothing but praise for Klaudia and Chris, it's been really enjoyable, easy and stress free and we will be recommending Parkgate to all our friends in the area and our building.

***** Thank you! *****